Keeping your account safe is our top priority. That's why we're introducing the passkey, a simpler and safer way to sign in to MONOPOLY Casino. No password to type, no code to wait for. Here are the answers players ask about most.

What is a Passkey?

A passkey replaces your typed password with a quick biometric check -depending on your device- such as your face or fingerprint, or your device's screen lock (pattern or code). It signs you in within seconds and offers stronger protection than a traditional password. 

Are Passkeys mandatory?

Passkeys are the fastest and most secure way to sign in to MONOPOLY Casino, and we encourage every player to try one. They’re optional, but you’ll enjoy quicker logins and stronger protection the moment you set one up.

Can I skip creating a passkey?

For now, yes. While we’re rolling this out, you can skip passkey setup if the option is offered and keep using your current sign-in method. You can always set one up whenever you’re ready.

Why do I keep seeing passkey setup prompts?

Those friendly reminders will keep popping up until a passkey is set up on your account. They’re just there to help you get ready for passkey sign-in and keep your account extra secure. Once you’ve finished setting up your passkey, the prompts will stop.

Do I still need my password?

Yes. We encourage making passkey your go-to way to sign in, and your password stays on your account as a backup — so if you can’t use your passkey, you can sign in with your password.

I can’t sign in — I don’t have a passkey and I’ve forgotten my password. What do I do?

No problem — you can still get back into your account and set up your passkey. Just follow these steps:

1. On the login page, tap “Forgotten Password?”
2. Open the reset email and tap Reset Password. This opens the MONOPOLY Casino app or the website, depending on where you tap it.
3. Enter a new password and then submit.
4. Go back to the login page and log in with your username and new password.
5. You’ll see “Passkey MFA is required.” Tap Set up passkey, finish the quick setup, and you’re in.

To avoid this next time, set up a passkey as soon as you’re back in — then you’ll sign in with just your face, fingerprint or screen lock.

Is it safe? Does MONOPOLY Casino see my face or fingerprint?

Yes, it is safe. Your face or fingerprint is never shared with us. The check takes place privately on your own device, and MONOPOLY Casino only receives a confirmation that your identity was verified.

How do I set up a Passkey?

1. Make sure your device has a screen lock turned on, such as a PIN, pattern, Touch ID, or Face ID. Passkeys cannot be created on a device that isn't secure.
2. Enter your credentials and log into your MONOPOLY Casino & Sportsbook account as normal.
3. Following 'Log In', you'll be prompted to Enable Passkey for Faster Login. 
4. Tap "Create Passkey" to continue.
5. Tap "Add Passkey" to complete registration. Your device will run a quick biometric scan to complete setup

Initial Login

Create Passkey

Add Passkey

How do I add a passkey later? 

No problem if you skipped it during login — you can set up a passkey anytime! Just head to: Menu > Account > Passkey.

You might also spot a “Log in with Biometrics” option, and you may be wondering how it’s different. Here’s the quick version: biometrics uses your face or fingerprint as a handy shortcut to your usual password login, while a passkey goes a step further and replaces the password with a secure key right on your device that your face or fingerprint approves.

How do I sign in with my passkey?

Next time you log in, you'll be prompted to sign in with your passkey automatically. If not, tap "Sign in with Passkey" and confirm your account to continue.

Login with Passkey

Automatic Passkey Login

How do I manage my passkey?

After you create a passkey, you can manage it anytime from your account.

1. Go to Menu > Account > Passkey.

2. View the passkey set up on your account and the date it was added.

3. To remove it, tap Revoke.

If you revoke your passkey, you'll be signed out and will need to log back in with your credentials. 

My passkey didn't work, what now?

No problem. If your device doesn't recognize you, you can confirm another way — such as your device passcode and then try your passkey again. If you're still having trouble:

• Make sure biometrics (Face ID or fingerprint) are turned on for your device and set up in the app. 

• Delete and reinstall the app, then re-enroll your biometrics. 

• Still stuck? Contact Customer Support Team.

Can I use a passkey on more than one device?

Yes. You can set up a passkey on each device you use and sign in from any of them.

What if I get a new phone, switch devices, or lose my device?

• New phone, same type: Your passkey usually transfers automatically if device backup or syncing is turned on. If it isn't, sign in with your password and create a new passkey on your new phone.

• Different type of device: Your passkey won't carry over to a device that uses a different account (such as a different Apple or Google account) or doesn't support passkey syncing. Sign in with your email and password, then follow the prompt to create a new passkey.

• Lost device: Sign in with your password and create a new passkey on your replacement device.

What happens if I delete my passkey?

If you remove your passkey from your device, you won’t be able to use it to sign in anymore — but that’s an easy fix. Simply sign in using another available method and create a new passkey. And if you can’t get into your account, reach out to Customer Support and we’ll get you sorted.

Can Customer Support help with my passkey?

Yes. Once we've confirmed it's really you, we can walk you through resetting or setting up a new passkey to get you back into your account.

Need more help?  We’re available 24/7 and here to assist!