Skip to main content
BetGuard
Français (Canada)

Search

Articles in this section

When You'll Receive Your Withdrawal & Withdrawal Statuses Explained

Thanks for playing with us — we truly appreciate it! When it comes to your withdrawal, we want to make sure you always know where things stand. After you submit a request on our site, the status will appear in your account, and most withdrawals are processed within 24 hours.

How long does each withdrawal method take?

  • Electronic Funds Transfer (EFT): These take 3 to 5 working days for the bank to process the funds into the bank account.
  • Interac e-Transfer: Depending on the method chosen, ‘Auto Deposit’ can take 30 minutes up to 24 hours to process. If you choose ‘Email Transfer,’ it can take 1 to 3 business days for funds to be credited to your bank account.

How can I track my withdrawal?

You can always check the status of your withdrawal by following these steps:

  1. Go to Account Menu.
  2. On this page, you'll see the Withdrawal Tracking Bar, which displays the Withdrawal ID, Current Status, and Withdrawal Amount. 
  3. Locate the '?' icon next to the status and hover over it to display the information window, which explains the exact stage your withdrawal is currently in.

To learn more about your withdrawal status and what each update means, see the examples of the withdrawal tracker below:

Information Icon
Example: Under Review
Example: Not Successful

 (Press and hold the "?" icon to display the information window. If you continue holding the icon, the window will remain on the screen. If the icon is released, the window will automatically close after approximately 3–5 seconds.)

For withdrawal status messages and what each status means, please view below.

Withdrawal Status Messages Explained

Submitted — The withdrawal request has been received.

Processing — Transaction queued for processing, please allow up to 24 hours to complete.

Under review — The transaction is currently under review, please check your email for more information regarding this withdrawal.

Accepted — Withdrawal processed successfully. Please be aware that it may take up to 5 business days to reflect in your bank.

Not Successful — Transaction failed and funds returned to your account. Please try again and/or consider using another method like Apple Pay or Trustly.

Expired — The transaction has expired and funds returned to your account, please request a new withdrawal.

User Reversed — You cancelled this withdrawal and returned the funds to your account.

Other helpful information:

Please note that not all withdrawal options are available in every jurisdiction. For full details, please refer to Section 5.11 of our Terms & Conditions.

Need help? We are here 24/7 to assist. 

Related articles