We understand it can be frustrating when a bonus doesn’t show up. Let’s review the most common reasons—and what you can do to check your status.

Check Your Bonus or Transaction History

First, review your bonus or transaction history to confirm whether the bonus was already credited.

1. Log into your account.
2. Go to Account Menu
3. Select Wallet → History → Reward History
4. In the Rewards drop-down list, choose the Reward Type. 

This will show you the Date/Time, Reward ID, Type, and Amount of any bonuses awarded to your account. 

Common Reasons a Bonus May Not Appear

• Promo Timing:
  The promotion start/end times affect when the bonus is credited. Many are credited after the promo ends or shortly after.

• Eligibility Not Met:
  Ensure you’ve satisfied all rules, such as minimum deposit, qualifying wager, or required opt-in. Some offers may be user- or account-specific.

• Minimum Wager or Deposit Not Met:
  You may not have met the minimum required deposit or qualifying bet.

• Wager Placed on an Ineligible Game/Event:
  Some bonuses are only valid for certain games, bet types, or markets.

• Promo Not Available for Your Jurisdiction or Account:
  Some promotions are limited by jurisdiction, account type (casino vs. sports), or only available to select users.

• Technical Delays:
  System delays can occasionally cause late payouts.

• Account Status:
  Your account will not receive bonuses if it is:

  • Not fully verified
  • Has pending verification
  • Under Responsible Gaming restrictions (e.g., self-exclusion or cool-off)

For more information on how promotions work and are credited, please visit here.

Need help? If you need further assistance, we're available 24/7 and here to help!