Interac e-Transfer is a fast and secure way to move funds between your bank and your account. This guide walks you through how to make a deposit, request a withdrawal, and answers the most common questions about processing times, limits, and troubleshooting.

How to Deposit with Interac e-Transfer 

1. Go to Menu > Wallet > Deposit.
2. Select Interac e-Transfer as your method and enter the amount.
3. Follow the prompts to your financial institution, review details, and confirm the deposit.
4. You’ll get a confirmation once funds are available.

How to Withdraw with Interac e-Transfer 

Ready to cash out? Before you start, keep two things in mind:

• You must have previously deposited via Interac e-Transfer.
• For faster withdrawals, enable Auto Deposit with your bank.

Once you're set, just follow these steps:

1. Go to Menu > Wallet > Withdraw.
2. Select Interac e-Transfer, enter your email and withdrawal amount.
3. Choose your financial institution and complete via Auto Deposit or Email Transfer.

Processing Times

Deposits: Typically instant but can take up to 30 minutes to appear. 

Withdrawals via Auto Deposit: Instant, up to 24 hours 

Withdrawals via Email Transfer: 1 to 3 business days

Transaction Limits

The minimum amount you can transfer is $10 per transaction, and the maximum is $10,000 per transaction.

Important Information

If your bank isn't listed: Simply choose a different payment method to complete your transaction.

Changing or updating your bank: Just start a new deposit and select your preferred bank when prompted.

If a transaction doesn't go through: It's usually due to one of a few common reasons:

• Insufficient funds
• Incorrect account information
• A pending account verification
• An amount that falls outside the allowed limits

Checking your transaction status: You can always keep an eye on your activity by heading to Menu > Wallet > Transaction History, where you'll find the status of all your transactions in one place. 

Are There Any Fees? We don't charge any fees for Interac e-Transfer, but your bank may apply its own charges. It's always worth checking with them directly.

Don't see Interac as an option? Try reinstalling the app first. If it's still missing, our support team will be glad to help you sort it out.

Need help? We're available 24/7 and here to help!