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Regulatory Contact Information
At MONOPOLY Casino & Sportsbook, we want you to feel confident and informed while playing with us. If you have a regulatory concern or need to reach the governing body in your province, we're happy to point you in the right direction.
Below you'll find the appropriate contacts for players in Ontario and Alberta, along with guidance on which organization to reach out to depending on your question.
Ontario
In Ontario, MONOPOLY Casino & Sportsbook is licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and operates under the conduct and management of iGaming Ontario.
Contacting the Alcohol and Gaming Commission of Ontario (AGCO)
For any regulatory concerns, you can contact the AGCO:
- Phone: 416-326-8700 or 1-800-522-2876 (toll-free in Ontario)
- Hours: Monday–Friday, 8:30 a.m. to 5:00 p.m.
- Website: www.agco.ca
Contacting iGaming Ontario for Other Matters
For non-regulatory matters (e.g., routine transactional issues), please contact iGaming Ontario:
- Phone: 416-326-8283
- Toll Free: 1-833-55-iGame (1-833-554-4263)
- Email: igaming@igamingontario.ca
- Website: igamingontario.ca
Alberta
In Alberta, MONOPOLY Casino & Sportsbook is licensed and regulated is overseen by the Alberta Gaming, Liquor and Cannabis Commission (AGLC), the provincial regulatory body responsible for gaming in the province.
How to Contact the AGLC
You can reach the Alberta Gaming, Liquor and Cannabis Commission (AGLC) via:
- Phone: 1-800-272-8876
- Report Gaming Irregularities: 1-800-742-7818
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Hours of Operation:
- Monday to Friday, 8 a.m. – 6 p.m.
- Statutory Holidays (Monday to Friday), 8 a.m. – 4:30 p.m.
- Website: https://aglc.ca/contact-us
- Submit an Inquiry: https://aglc.ca/contact-us/inquiry
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