Understanding Deposit Issues After Changing or Removing Your Limit
You're welcome to request a change to your deposit limit whenever you need to—we're here to help you enjoy your gaming experience while always supporting responsible play. Just keep in mind that decreases take effect right away, while increases or removals kick in after the selected time period has passed, with waiting periods in place to help keep your play mindful.
Important: Customer Support cannot change, remove or override any Responsible Gaming limits set in place. As per gaming regulations, each limit must remain in place for its full duration.
How Decreasing Your Deposit Limit Works
- Requests to decrease your deposit limit take effect immediately.
- Example: Lowering a $50 Daily Deposit Limit to $30 will apply as soon as you confirm the change.
- IMPORTANT: Any deposits made before adjusting your limit will count toward the new, lower limit.
Decrease Limit
Review Changes
Limit Updated
How Increasing or Removing Your Deposit Limit Works
- Requests to increase or remove a deposit limit take effect after the selected time period has passed.
- Example: If you change your daily limit on Monday at 12:00 p.m., the new limit becomes active Tuesday at 12:01 p.m.
- The exact date and time when the increase or removal takes effect will be shown to you on screen once you confirm your change.
- IMPORTANT: Any deposits made before adjusting your limit will count toward the new, lower limit.
Example: Remove Limit
Review Changes
Pending Change Displayed
Learn More About Responsible Gaming
For additional information on our Responsible Gaming policy and tips for staying in control, please visit: https://play.monopolycasino.ca/account/responsible-gaming.
Need help? We're available 24/7 and here to help!