We're sorry you've run into an error. These messages can be frustrating, but we're here to give you some clarity and get you back to playing smoothly. Most errors are due to connection issues or location verification issues, and each has its own quick fixes.

What These Errors Mean

Error Codes 211 and 212 typically point to a temporary connection issue with your account, often when logging in, loading a game, or completing a request. These can usually be fixed with a few quick steps shown below.

Error 211 can also appear when placing a bet, which points to a location verification issue instead. Since real money play requires us to confirm you're in an eligible province, this error shows up when that check fails.

Error GSR-1011 is also location-related, but it specifically means our system has detected a geolocation restriction or VPN conflict, either your connection appears outside an eligible province or is masking its true location.

How to Resolve the Issue

For connection-related errors (Error 211 and Error 212), try the following:

• Clear your browser or app cache
• Reload the page or game
• Wait a few minutes and try again
• Switch between Wi-Fi and mobile data to refresh your connection
• Reinstall the app to ensure you're running a fresh, up-to-date version

For location verification errors (Error GSR-1011, or Error 211 when placing a bet), try the following:

• Confirm you're physically located within an eligible province, and if near a border, move further within
• Turn off any VPN, proxy, data-saving extensions, or mock GPS apps
• Make sure location services are turned on and connected to stable Wi-Fi for accurate verification
• Close and reopen the app (or reload the page) to refresh your location
• Reinstall the app to reset location permissions and update to the latest version

General Tips to Prevent Errors

• Keep your app or browser up to date
• Make sure your device's date and time settings are correct
• Use a strong and stable internet connection
• Keep location services enabled and avoid VPNs, proxies, or mock GPS apps while playing

Still Having Trouble?

If the issue continues after working through the steps above, our support team is happy to take a closer look. To help us review your issue as quickly as possible, please have the following ready before reaching out:

• The error code and a screenshot of the message, if possible
• A description of what you were doing when the error appeared (for example, logging in, loading a game, or placing a bet), including the date and time it occurred
• The device, browser, or app version you're using

Having these details on hand allows our team to investigate and resolve your issue faster. 

Need help? Our team is available 24/7, so please don't hesitate to reach out. We're here to help!