Login alerts: Menu → Account → Login Alerts → check “Enable Login Alerts” → Save (uncheck to turn off). Emails you whenever your account is accessed.

Two-Factor Authentication (2FA): Confirm your phone number first → Account Menu → Account → Two-Factor Authentication → Yes →  6-digit PIN is texted to you (SMS only) → enter it within 2 minutes (or tap Resend Code). Please note that 3 wrong PINs will lock your account and will need to contact Support to unlock.

Reset Password: Go to Login screen → “Forgotten Password” → Enter your email → Open the reset link (valid 30 minutes) → Set a new password → Return to sign in. 

To Update: Log in → Account Menu → Communication Preferences, Login Alerts or Two-Factor Authentication → Check/Uncheck → Confirm.

• Communication Preferences: how you get offers and news — Email, SMS, Phone Call or Postal Mail.
• Login Alerts: email on each successful login.
• Two-Factor Authentication: an SMS PIN every time you log in.

You’ll also verify by SMS every 14 days or when logging in from a new device — this can’t be removed.

Availability can vary by province. The following options may be available to you:

Dark Mode

Desktop: Account Menu → Theme → choose System, Light or Dark → Submit.

Mobile app: Account Menu → scroll to bottom → choose System, Light or Dark → Continue (app reloads).

Your total balance (including bonus) shows top-right after login. Tap the Balance icon for a full breakdown.

• Cash balance: your own funds — wager or withdraw.
• Bonus balance: promotional funds — may have wagering requirements before they can be withdrawn.

Deposit

Steps: Menu (top-right) or Deposit → Wallet → Deposit → choose your method, follow the prompts, Confirm (this sets your active method).

Withdraw

Before you request, make sure: your email is verified, you have available cash funds (bonus not included), no active bonus wagering requirements, and no pending ID requests.

Steps: Account Menu → Wallet → Withdraw → choose your method.

Processed within 24 hours; funds reach you in 24 hours to 5 days depending on the method.

History

Steps: Balance icon → Account Menu → Wallet → History → Transaction, Gaming or Reward History.

Available for up to 12 months; for older records, contact Customer Support.

Pick your sport/event → choose the game → tap a side, line or price to add it to your bet slip → choose your bet type (straight, parlay or round robin) → enter your wager amount → tap Place Bet.

• Remove a pick: tap the minus icon next to it before you place the bet.
• Reuse the same picks: check “Keep selections in the bet slip.”

All bonuses (sports & casino): Log in → Account Menu → Wallet → History → Reward History → pick a Bonus Type (shows Date, Reward ID, Type, Amount).

Bonus bets (sportsbook): Same path, choose Bonus Bets — or go to My Bets (bottom of screen) to see Available, Pending, Placed, Used and Expired. Eligible bonus bets also show in the Bet Slip.

Payouts usually complete by end of day; allow up to 3 business days if there’s a delay.

Tracking your wins and losses is quick and always available directly from your account.

Log in → Wallet > History → Review your transactions, including wagers, wins, deposits, withdrawals, and games played within the last 12 months. 

Looking for a win/loss statement, gaming history, or other account records? Since we operate as an agent of iGaming Ontario, these requests are submitted directly to them under Ontario's Freedom of Information and Protection of Privacy Act, 1990 (FIPPA). To submit a request, visit the Freedom of Information Requests page at https://igamingontario.ca/en/freedom-information-requests or contact iGaming Ontario directly at FOI@igamingontario.ca .

Deposit, Loss, Spend, Wager and Session limits; Session Reminders; Account Cool Off (from 1 day); Self-Exclude; and Account Closure.

Find them: Menu → Play Responsibly → Safer Gaming Tools (or Responsible Gaming).

Available limits depend on the province you play from.

Policy: https://play.monopolycasino.ca/account/responsible-gaming