How to Verify Your Account and Submit Documents
At Bally Bet Sportsbook & Casino, verifying your identity is quick, secure, and required before you start playing. Most players are verified automatically through a trusted agency that confirms your name, date of birth, and address. If we cannot verify your information automatically, we will guide you through uploading a few documents using our secure Online Verification Tool.
This guide applies to players in both Ontario and Alberta. The only difference is the verification email address for your province, noted below.
How to Verify Your Account
Use a valid, unexpired government-issued ID such as driver’s license, passport, or ID card. The Information on your ID must match your account registered details.
What you'll need:
- Clear images of the front and back of your ID.
- A selfie photo holding your ID — this may be required for additional verification.
- Any additional supporting documents, if requested.
Document requirements: Each image must be no larger than 5MB. Screenshots are not accepted unless specifically requested by our Verification Team. Any supporting documents, such as bank statements or utility bills, must be uploaded in PDF format.
Verification Methods
You can submit your documents using any of the methods below:
1. Online Verification Tool: Upload your documents directly through the online submission form on the device of your choice. When uploading, you'll be prompted to select the 'Document Type' for each file. To complete the form, click here.
Upload Screen
2. Live Chat: Start a Live Chat session and submit your documents directly within the conversation.
3. Email: To submit your documents via email, send to verification@monopolycasino.ca.
Customer Support agents are unable to verify documents directly. All submissions are securely forwarded to our specialized Verification Team for review. Regardless of the method you choose, verification may take up to 72 hours to complete.
Thanks so much for your patience, we'll get you up and running as soon as possible!
Photo Tips
Follow these tips to help your documents get approved quickly the first time:
- Use the app or mobile site for the best experience.
- Find good lighting. Place your ID on a dark, flat surface in a well-lit room.
- Avoid glare. Hold your camera directly above the ID.
- Capture the full ID. Make sure it's completely visible with a small border around all edges.
- For selfies: Show your full face with no hats, sunglasses, or filters.
What Happens Next?
If your ID matches your account, you'll be verified and can start playing right away. Most verifications are instant. If there's a mismatch or another issue, you may be asked to re-upload your documents or provide additional documentation, such as a utility bill.
Need Help? We're available 24/7 and here to help!