Where can I get further help with Responsible Gaming?
At MONOPOLY Casino and Sportsbook, your well-being is our top priority, and we're here to support you whenever you need further help with Responsible Gaming. As part of our commitment to creating a fun and secure atmosphere where responsible play is central to every experience, our team and dedicated resources are always available to assist you. Whether you have questions or simply want additional guidance, we'll connect you with the tools, information, and support you need to ensure every moment you spend with us stays enjoyable and, above all, safe.
The support tools below are available to players in both Ontario and Alberta. Some support services and helplines are province-specific, so please use the resources listed for your province.
Support and Resources for Responsible Gaming
If you or someone you know is experiencing gambling problems or addiction issues, support is always available:
Ontario
Ontario players:
- Call: 1-866-531-2600 (ConnexOntario)
- Text: 'CONNEX' to 247247
- Visit: www.connexontario.ca/en-ca/
BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with MONOPOLY Casino & Sportsbook. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free)
Alberta
Alberta players:
- Call: 1-866-332-2322 (Alberta Health Services 24-Hour Helpline)
- Visit: https://myhealth.alberta.ca/
- Call: 1-833-447-7543 (GameSense)
- Visit: gamesenseab.ca
The Self-Exclusion Program lets you opt out of regulated online gambling in Alberta. The choice is yours, and the process is quick, straightforward, and secure. Self-exclusion is available for players and can be arranged online. Enrolling in the Self-Exclusion Program is separate from any self-exclusion you may have arranged directly with MONOPOLY Casino & Sportsbook. The program is provided by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). If you have any questions, visit selfexclusion.ca or call 1-844-468-8034 (toll-free)
Learn More About Responsible Gaming
For more details about responsible gaming, including education and referral services for those affected by gambling, please visit:
- Ontario players: www.playsmart.ca/finding-help/
- Alberta players: gamesenseab.ca
How to Access Responsible Gaming Tools
You can review our Responsible Gaming Policy and access deposit control tools at any time: Go to Menu > Play Responsibly > Responsible Gaming on our site.
For additional information and guidance on responsible play, our full Responsible Gaming Policy is available at: https://play.monopolycasino.ca/account/responsible-gaming
Need Support?
We’re here for you 24/7. Contact us using any channel on our site or email us—we’re always happy to help.