Understanding Session Issues After Changing or Removing Your Limit
A Session Limit lets you set the amount of time you're comfortable being logged in and actively playing on our site within a 24-hour period. Once you reach your Session Limit, you'll be automatically logged out and won't be able to log back in until your limit resets.
Important: Customer Support cannot change, remove or override any Responsible Gaming limits set in place. As per gaming regulations, each limit must remain in place for its full duration.
How Decreasing Your Session Limit Works
- When you lower your Session Limit, the change takes effect immediately—no waiting period applies.
- Example: If you have a 1-hour limit and reduce it to 30 minutes, the new limit applies as soon as you click ‘Confirm.’
- Any time already spent on the site before changing your limit will count toward your new limit.
- You’ll be able to review and confirm these changes before your request is finalized.
Decrease Limit
Review Changes
Limit Updated
How Increasing or Removing Your Session Limit Works
- Requests to increase or remove a Session Limit take effect after the selected period has passed.
- Example: If you confirm a change on Monday at 12:00 p.m., your new limit becomes active Tuesday at 12:01 p.m.
- You will see the exact date and time that your changes will take effect on screen after you confirm your request.
Example: Remove Limit
Review Changes
Pending Change Displayed
Learn More About Responsible Gaming
For more information on our full Responsible Gaming policy, visit: https://play.monopolycasino.ca/account/responsible-gaming.
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