If you've been asked to download the Geolocation Plugin again, there's no need to worry. These refreshes are a normal part of keeping your gameplay secure and compliant with regulations — and they only take a moment.

Geolocation Plugin Updates

From time to time, we release updates to our Geolocation Plugin to make sure your location is detected accurately, and your gaming experience remains uninterrupted. If an update is needed, you’ll be prompted to install it on any device you use. The process is quick and easy, and once the update is complete, you can log in and play as usual.

Troubleshooting Geolocation Plugin Installation

If you’re being asked to download the plugin again, it may not be fully installed or running on your browser. To resolve this, you can try switching to a different browser such as Google Chrome, and make sure that any security software isn’t blocking the installation.

Also, check to ensure the plugin is enabled:

• In Chrome, type chrome://plugins in the address bar and ensure the ‘Always Allow’ box next to Radar is checked.
• If the plugin isn’t listed, it may have been downloaded but not installed. Go to your Downloads (click the three-dot menu in Chrome’s top right, then ‘Downloads’), find the plugin file, and double-click to complete installation.