If you're unable to log in or play on your mobile device, it may be because the device has been rooted or jailbroken. These modifications affect how our location verification works, which prevents access to gameplay.

Here's what that means and what you can do to get back to playing.

Rooted or Jailbroken Devices Are Not Supported

Unfortunately, you won’t be able to play if your mobile device is rooted or jailbroken.

Geolocation Compatibility Requirements

Devices that have been rooted or jailbroken are incompatible with the geolocation software we use to verify your location. As a result, we can’t confirm that you’re in a permitted area for gameplay.

What You Can Do

We understand this may be frustrating. We recommend using an alternate device that hasn’t been rooted or jailbroken to enjoy our games and features.

Need help? If you have any questions, we're available 24/7 and here to help!